Questions and answers
Everything we get asked
One pool of answers, shown in full here and in slices on the pages they belong to.
If something is missing, write to us and the answer will appear here.
Updated
All answers
What is 7Bonuses?
7Bonuses is a points and cashback loyalty engine. It holds the rules, the customer profile and the balance, and delivers the card to the shopper as an Apple Wallet or Google Wallet pass or inside a chat bot. Merchants run it on hardware they already have.
Does the shopper need to install an app?
No. The shopper scans a QR code, signs in with Apple ID or Google ID, and the card lands in their wallet. In markets where messengers dominate, the same card lives inside a chat bot instead.
What does a partner have to build?
Nothing. Rules, accrual, expiry, referrals, wallet passes, anti-fraud and reporting already exist and already run. A partner adds a distribution channel, not an engineering programme.
Do we have to integrate with our POS?
Only if you want to. Four of the six identification methods need no POS integration at all: a wallet card with a staff scanner, a bank payment terminal, a QR code printed on the receipt, and a fiscal receipt scanned by the shopper.
Can loyalty run on our payment terminals?
Yes, in two modes. The scanner installs as an APK on a smart terminal, or the terminal recognises the shopper from the bank card token and offers to spend their balance in the same tap.
How long does a launch take?
The baseline setup runs the same day: create the programme, place a QR code at the counter and give staff the scanner app. Programmes with tiers, exclusions and rule priorities are configured together with our team.
Can staff spend a customer's balance without them?
No. Nothing is deducted without the shopper's own authorisation. This is the difference from the loyalty tab built into most cash registers, where a cashier can quietly move points to their own card.
Do points expire?
You decide. Bonuses can be permanent, expire on a date, or activate after a delay — for example only once the statutory return window on the purchase has closed.
Which markets does 7Bonuses run in?
Slovakia, Ukraine, Kazakhstan and Uzbekistan. All four have state fiscalisation, which makes the scenario where a shopper scans the fiscal QR on their receipt possible with no POS integration and no staff action.
What does 7Bonuses cost?
How does 7Bonuses relate to 7Stamp, 7Konto and 7Loc?
They share one processing core, one customer profile and the same delivery channels. A merchant can start on 7Stamp for stamp cards and move to 7Bonuses for points without changing hardware or re-enrolling customers.
Is there a live POS integration we can look at?
Yes. Fiscal receipt verification through the SmartKasa API is live in Ukraine, and three products from the family are listed in the SmartKasa integration catalogue.
Who owns the customer base?
The merchant. Every enrolled shopper becomes a contact the business can reach for news and campaigns — the asset most loyalty programmes never build.
Terms
Words used precisely
The vocabulary these answers rely on.
- Bonuses
- The unit 7Bonuses credits and deducts. Points behave like a discount at the till: they reduce what the shopper pays, within the caps and rounding rules the merchant sets.
- Rules engine
- The part of the platform that decides what applies to a given basket: which rule fires, in what priority order, and which promotions may stack.
- Customer tier
- A status that moves up and down automatically on turnover, points earned or items bought, and that changes the rate at which the shopper earns.
- Wallet card
- The loyalty card as an Apple Wallet or Google Wallet pass. The shopper adds it by scanning a QR code and signing in — there is no app to install.
- Fiscal receipt
- A receipt registered with a state fiscalisation service. The shopper scans its QR code in the chat bot, the platform verifies it, and points are credited with no POS integration.
- Card-linked loyalty
- Recognising the shopper from the token of the bank card they pay with, so the payment terminal can offer to spend their balance in the same tap.